Most Direct Route to Parents Is An E-Line
Educator Max Fischer has been doing a
little independent research on the effectiveness of phone calls,
written progress reports, and e-mail in raising student achievement.
Which communication method do you think he and his teaching teammates
found to be most effective? Included: Advice about using e-mail to
communicate with students' parents.
Fall parent conferences at my 7-8 grade middle school
were completed, and a number parents had asked to be kept in the loop
regarding learning issues that concerned their children.
- Several parents asked to be called in a few weeks; they wanted a telephone update before mid-term reports were released.
- A couple of parents wanted to
pursue the option of a "Friday Report" -- an end-of-the-week form some
students take around to each of their teachers; the teachers take a
moment to give parents a brief review of the week's progress.
- Some parents wanted the same weekly update sent to them via e-mail.
The team of teachers I'm part of was more than happy to
accommodate those parents' requests. We take a variety of tacks within
our classrooms to accommodate our students' assorted learning styles,
and we were prepared to respond to their parents needs in similar ways.
APPROACHES MEET WITH VARYING SUCCESS
When we attempted to call parents in the first group
above, however, we realized that, as is quite common, parent work
schedules did not coincide with school hours.
Some of the homes we called
had answering machines, but my team wondered how secure a medium the
answering machine would be. If the student arrived home before the
parents, for example, how tempting would it be to erase a message that
might reflect negatively on them
In many cases, teachers needed to
fulfill their end of the bargain by making evening phone calls.
After-hours calls were fine with us; we were professionally obligated
to carry out the parents' wishes to remain informed. Often, however,
several evening attempts were required before the parents were reached.
The "Friday Report" group was counseled that the system
would work only as well as parents held their child accountable for
making sure the form was given to each teacher and brought home by the student.
For students who are
particularly challenged in the areas of self-discipline and
responsibility, we often promote the "carrot and stick" approach.
Parents should offer some positive reinforcement to their child for
bringing home the form and another reward for evidence on that form of
significant improvement. Conversely, a loss of electricity -- no
television, computer games, or video games -- would be a worthy
consequence for students who were not reliable couriers.
Unfortunately, our experience over the past decade has
been that only about 20 percent of students consistently take home
their Friday Reports. Most start out with one or two weeks of
follow-through before the regimen falls apart. As home life gets
stressed and complicated, parents often forget about asking to see the
form. It doesn't take much slack for a 13-year-old to start to work the
system to his advantage.
THE E-MAIL ADVANTAGE
On the other hand, the e-mail group received reliable,
complete accounts from each teacher on the team every Friday. Some
teachers provided more information than others, but the essentials of
the student's productivity and accomplishments that week -- including
information about homework completion, test and project scores, major
upcoming assignments, and classroom behavior -- were related with
consistent clarity. The e-mail communication was straightforward and
direct -- and without a "middleman" who might have a divergent agenda
to the home/school partnership!
Generally speaking, my team's experience has been that
students whose parents are involved with us via regular e-mail
communication are likely to perform at a higher level than students
from the other two groups.
E-MAIL NOT WITHOUT DRAWBACKS
E-mail as a vehicle for parent communication does
have some potential flaws. Using e-mail requires teachers to be a
little more thoughtful than they might be when speaking directly with
parents. When typing messages, cute comments not intended to offend can
sometimes come across as flippant or unprofessional. We have learned
that it is often best to "stick to the script" -- to provide the
precise information the parent desires without superfluous commentary.
Furthermore, our profession dictates that we model
proper writing mechanics and spelling in all parent communications. To
some teachers' disadvantage, e-mail can be an electronic fishbowl that
magnifies their writing weaknesses.
At our annual parent orientation, which is held during
the first week of school, we heavily promote the virtues of e-mail
communication. We urge parents to include their e-mail addresses next
to their names on our registration sheets. We provide continual prompts
throughout the year, and we always add our own e-mail addresses to our
team newsletters.
This invitation to communicate with us has led to an
increasing volume of e-mail. With that change in the way we do things,
we must never forget that e-mail communication is a two-way street.
It's not uncommon to receive an unexpected cyber inquiry from a parent
-- anything from a father informing us of an impromptu trip requiring
the child's absence from school to a mother needing to confirm specific
directions on a project. If e-mail is to work as a communications
vehicle, we must be willing to invest the time it takes to respond
directly, discretely, and with courtesy.
Naturally, not every household has access to e-mail, and
some who do have it strictly guard the accessibility to their e-mail
addresses. For a significant segment of my students' parents, however,
e-mail has proven to be the expressway to a consistent interchange
between home and school -- and a boon to student success.
A teacher for nearly three decades, Max Fischer
currently teaches seventh graders the marvels of ancient and medieval
history. A National Board certified teacher in the area of early
adolescence social studies/history, Max has authored nine resource
books for teachers in the fields of social studies, health, and math.
You can read a previously published article about Fischer: Simulations Engage Students in Active Learning.
Article by Max Fischer
Education World®
Copyright © 2004 Education World
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